We want all of our customers to be 100% happy with their gifts.
When you have chosen the gifts you would like to order please pop over to our Facebook page and send a message via messenger, this allows us to get to know you a little better as we have come to learn over the years that everyone is unique and it is the little details that makes the biggest difference.
After placing your order and supplying the information, names, photos and messages you would like to include on your gift, a proof will be sent back over to you before printing to make sure you are happy with the design and allow any amendments to be made before payment is requested.
We never request a deposit or upfront payment before you've seen the design
We will never ask for your bank details. Once confirmed that you're 100% happy with your design we will provide you with our details to make a bank transfer. This is our preferred and only payment method as we have been let down by customers in the past receiving their gifts, leaving a 5* review and cancelling the payment via paypal. Bank transfer has worked completely fine over the last 3 years as you can see by the 100% positive reviews on our Facebook page.
Unlike some companies we will never let you down.
When the payment has been received your item will be posted to you via Royal Mail within 24 hours.
Postage costs vary between orders due to the size and weight of each parcel,
This will be highlighted to you at the time of ordering.
We post to any address in the UK and do not offer a collection service.
If, in the event your item arrives damaged, we will send a replacement out to you.
Please take a photo of the damage and send it back over to us via email or messenger.
As all of our products are printed to order we do not offer returns or refunds.
Please note :- We cannot use branded logos or characters on any of our gifts
When your gift is in the post we will hold onto the information you have sent over, eg. names, addresses, photos etc until we know your gift has reached you safely. We will follow up after a few days if we don't hear from you to make sure you're happy and once confirmed your information will be deleted from our inbox.
We will never write down your details or pass them to a third party organisation.
Your personal details are safe with us
We hope you are happy with our policy, if you have any questions please ask.