We want all of our customers to be 100% happy with their items.
When you have chosen the gifts you would like to order please pop over to our Facebook page and send a message via messenger, this allows us to get to know you a little better as we have come to learn over the years that everyone is unique and it is the little details that makes the biggest difference.
After placing your order and supplying the information, names, photos and messages you would like to include on your gift, a proof will be sent back over to you before printing to make sure you are happy with the design and allow any amendments to be made before payment is requested.
WE DO NOT REQUEST A DEPOSIT
Once confirmed that you're 100% happy we will provide you with the details to make a bank transfer.
This is our only payment method as we have been let down by customers in the past receiving their gifts, leaving a 5* review and cancelling the payment. It has worked completely fine over the last 18 months as you can see by the reviews on our Facebook page.
Unlike some companies we will never let you down.
When the payment has been received your item will be posted to you via Royal Mail within 24 hours.
Postage costs vary between orders due to the size and weight of each parcel,
This will be highlighted to you at the time of ordering.
We post to any address in the UK and do not offer a collection service.
If, in the event your item arrives damaged, we will send a replacement out to you.
Please take a photo of the damage and send it back over to us via email or messenger.
As all of our products are printed to order we do not offer returns or refunds.
Please note :- We cannot use branded logos or characters on any of our gifts
We hope you are happy with our policy, if you have any questions please ask.